Refund & return policy
Focusing on our customer satisfaction is the top of our mission, we always
pull out all the stops for bringing the best customer experiences regarding the
product & service qualification when doing business with us.
The following terms and conditions apply to all orders placed on our
website. We reserve the right to amend these terms without prior notice
whenever deemed necessary and to use our discretion for any final decisions
about issues between our two parties when applicable.
After finalizing the checkout of an order, you may adjust its information by
contacting us via email@example.com within 06 hours. If you do
not make any changes to your order within 06 hours, the order will be sent to
production, and you will have to waive the right to adjust the order details or
to cancel it.
- The design
of personalized items cannot be adjusted after the order is successfully
- The item
quantity in a discounted order and the product type of your order, you can
not make changes to your ordered item’s colour and/or size unless that
change results in any fluctuation in the price of the final item.
- The item
quantity in a discounted order and the product type of your order cannot
be changed. If you have any need for these changes, please contact us to
cancel the order, after which you can then place a newly revised order.
* Please note that if you cancel your order within 06 hours of order
placement, you will be responsible for the full payment fee as this fee is
All of our artworks, made and supervised by a professional design team, are
tailored to the tastes of our customers
We allow personalization to your needs and preview the design of your choice
before proceeding with the order, these are personalized products printed
according to your requirements, so we do not offer returns or reprints for
orders marked as delivered.
Customers can contact their carrier (i.e., USPS/ UPS, DHL, FedEx etc.) for
exact details on the delivery, including GPS location.
We want you to be satisfied with services provided from us. If your product is
defective or not described, don’t worry. Just send us an email at firstname.lastname@example.org and
we will make it right by offering you a replacement or refund.
Any unsuccessful deliveries due to any customers’ mistakes on shipping address
or customers’ unavailability, any loss of products due to the security of
customers’ living areas (as long as shipping carriers confirm that the order is
delivered) will NOT be eligible for return and refund. We will NOT refund in
case you REFUSE to receive it either.
Any dissatisfactions related to apparel sizing and/or colours will not be
eligible for refund or replacement. Please make sure to have a look at our
sizing charts on product pages or your order confirmation email within the
first 6 hours after completing your purchase.
Due to hygiene reasons and the fact that our products are made-to-order, we
do not exchange or refund items unless an item you received has a major
* We will give a full refund of your receipt (Transaction Fee +
Shipping Fee) or send you a replacement if your order meets the problems below.
1. Your order will be submitted to either replacement or refund if:
Your order does not arrive at your shipping address within 45 business days of
order placement. However, please note that any claims on late delivery filed
after 60 business days from the initial date of order placement will be
With our policy, within 7 days of you receiving the item, you can request a
refund or a replacement in the following cases:
products are not clear, blurred.
printing position is not centered as described on the website.
product delivered in the order, or part of the order is wrong.
- Damaged by
transportation: torn, stretched.
product has the wrong size or color as described.
errors caused by our production. When encountering these unfortunate incidents,
please email us about the problem (including actual product pictures and
labels for proof) to get timely support for refund or return requests. We
encourage you to receive a new replacement for the defective product and
you do not even need to return the defective product to us.
Your order has an issue of inadequate quality. Please note that any claims
related to quality issues or garment defects must be filed within 07 business
days from the date of receipt with full of clear evidence as below:
of quality issues and any damaged parts of the actual product received;
of the inaccurate product delivered (in case of incorrect color/design
from original order);
of the size tag and the entire item when measured with a ruler (in case of
incorrect size from original order);
of the original shipping label of the product received.
You can send these pieces of evidence through email support: email@example.com. The
Customer Care Department will receive and process your case. Our customer
service will then help provide a replacement or refund if deemed appropriate.
2. After a careful check on your order, if we confirm via email that
you are eligible for a full refund, your refund will be processed by our
internal team within 07 business days of refund confirmation. In the next 24
hours (from the time of receiving the email/SMS requesting to Cancel the
customer’s order), our Customer Care Department will confirm the details with
the order on your email and we will issue a full refund for this order within
48 hours after that, and follow the return policy of the payment gateways that
the Cosmicreads is integrating. Please remember it
can take some time for your bank or credit card company to process and post the
There is no need to return your item under any circumstances.
Items purchased from Cosmicreads are custom
made and printed just for you. Returns cannot be offered unless the item is
defective. Please note that if you return your item without our request, we
will not be responsible for any loss or additional costs resulting from your
unapproved return. Thus, if you have an issue with your order, please contact
us via firstname.lastname@example.org within 07 business days of order
delivery to explain your grievance. Our customer service will then help provide
a replacement or refund if deemed appropriate.
If the problem is major, we may choose to replace the item or issue a refund
within a reasonable time. In this event, the product may be kept at the customer’s
- We do NOT
offer refunds or exchanges on any products purchased during a sale or any
- You will
be responsible for paying for your own shipping costs for returning your
- We will
issue a refund or send a replacement immediately when we check your items
have full conditions of refund policies. You don’t need to return your
items. The time of receiving your replacement item is the same as the time
of shipping new products.
- You must
provide all information and/or documentation in connection with your
order(s) placed in our store upon request. We reserve the right to suspend
or terminate your customer account if you fail to provide the information
and/or documentation requested or if you provide inaccurate or fraudulent
- We shall
not be responsible for any damage, claims, liabilities, costs, harms,
inconveniences, business disruptions, or expenditures of any kind that may
arise as a result of or in connection with any used or stored products
purchased from our store.
- When you
submit a purchase, the risk of order loss is transferred from our store to
you/your party once your order is delivered to the carrier. You will bear
all related liabilities and risks during the third-party transportation of
We shall not take any liabilities for any loss or shipment delivery failure
due to: recipient’s unavailability, incorrect or insufficient addresses, or
package refusal Therefore, kindly ensure your information is correct before
checking out. After your order is completed, if you find any mistakes in the
order confirmation, please contact us at email@example.com as
soon as possible to receive prompt support.